Support
Need help with MyMedAlert?
Start with the FAQ for quick answers. For product ideas use the feedback board, and for anything else send us an email.
FAQ
Check the FAQ first
Most reminder, refill, and troubleshooting questions already have a faster answer there. It is the quickest way to unblock yourself.
Requests
Report a bug or request a feature
We keep product feedback in one public place so issues stay visible, votes are counted, and status updates do not disappear in email threads.
Best way to send product feedback
- 01Open the feedback board.
- 02Create a new post or vote on an existing one.
- 03Add enough detail for us to reproduce the issue or understand the request.
Still need support?
For app support, account questions, or anything that does not belong on the feedback board, email us directly and include enough context for a useful reply.